Supply Chain Platform
Note: The project is under NDA, so unfortunately I can't share more details.
One design system and one set of UX patterns across 17 interconnected tools used to run pharmaceutical manufacturing and supply chain operations.
Manufacturing operations, providing multiple digital solutions to help maximize economy of scale, reduce throughput times, and optimize inventories.
- Top 5 global pharma, revenue ~$50B
- Markets in 155 countries
- Enterprise UX for Business Services, streamlined processes in clinical trials & operations
Problem
Each of the 17 products had its own users, goals and technical setup, while sharing the same platform ecosystem. The result was fragmentation: inconsistent patterns, duplicated solutions, and complexity that grew with every team added.
The challenge was a coherent, scalable experience across all of it.
Goal
Create a unified UX and scalable design system that:
- Ensures consistency across diverse internal products
- Reduces friction for end users moving between tools
- Speeds up product development by reusing validated components
- Supports onboarding for both new users and new teams
What I Did
I worked on a large enterprise ecosystem consisting of 17 interconnected products, supporting operational and analytical workflows across multiple business domains. The main challenge was fragmentation: inconsistent UX patterns, duplicated solutions, and growing complexity across teams and products.
My role focused on bringing clarity, consistency, and scalability to the system while working closely with multiple product and engineering teams.
Discovery & Foundation
- Audited all active products to identify UX inconsistencies and overlaps
- Ran discovery sessions with users and stakeholders across 5+ product teams
- Defined shared design principles to support flexibility without breaking consistency
Design execution
- Built and maintained a shared UI kit in Figma (and helped with Shared Library for FE)
- Standardized key flows (e.g. search, filters, approvals) using modular templates
- Collaborated with engineers to integrate components via Storybook
- Created documentation to support both designers and non-designers across teams
Validation
- Collected structured user feedback via surveys and testing sessions
- Iterated on designs based on real usage across different business contexts
- Ran demos and design reviews to align with evolving product needs
Achievements
- User Satisfaction Score (USS): positive (exact figures under NDA)
- Customer Satisfaction (CSAT): positive (exact figures under NDA)
Design contributions
- New projects — led discovery sessions with stakeholders and users to explore goals, processes and user needs, then turned those insights into data-driven design solutions
- Created logos and brand materials to support their launch and recognition
One of the initiatives within this ecosystem was recognized with an internal Operations Award — Culture in Action.
Results
- Scalable UI across products: Created a shared component library and UI Kit in Figma. Integrated with Storybook and introduced Dev Mode + productivity plugins to streamline handoff and reduce inconsistencies across teams.
- Scalable UX approach: Set up recurring client sessions, feedback surveys, and demos to ensure designs met real user needs across multiple products.
- Collaboration drives success: Improved designer–dev communication through regular syncs, design reviews, and clear handoff docs. This led to faster iteration cycles, fewer misunderstandings, and higher delivery quality.